FAQ
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Delivery times for international shipments?
FedEx International Priority takes 3-5 business days, excluding customs clearance.
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Lead time for items that are out of stock?
The average lead time for a small quantity is estimated to be 4 weeks.
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Average shipping rate to Europe/Asia/Australia?
FedEx International Economy usually costs around $130.00 (USD).
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Can I cancel my order if I ordered the wrong quantity or wrong item?
Yes. Please send an email to order@leopardimaging.com with your order number.
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Accepted Payment methods?
VISA / AMEX / MasterCard / Wire Transfer / ACH / PayPal / Check
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Where can I get a quote and/or check the lead time?
Please send an email to sales@leopardimaging.com.
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Who do I contact for Customer Service / New Camera Designs / New Firmware (Support)?
For general inquiries, please send an email to
sales@leopardimaging.com.
For technical inquiries, please send an email to
support@leopardimaging.com. -
Where do I send Purchase Orders to?
Please send an email with a PDF attachment of your PO to
sales@leopardimaging.com.
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Do you accept net term?
Yes, we accept Net Term on a case-by-case basis.
Please send an email to sales@leopardimaging.com. -
How to purchase items not listed on our website?
Please send your requirements to sales@leopardimaging.com or fill out the “Apply ODM Services” form, and we will get back to you as soon as possible.
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Can I use my own shipping account?
Yes. Please fill out your shipping account information during your checkout process.
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Why do I need to provide a phone number?
It is required for shipping purposes.
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Who do I contact for firmware / software / technical support?
Please send an email to support@leopardimaging.com.You may also visit our Driver Support page for more information.
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What is the best way to communicate with Leopard Imaging?
For general inquiries, please send an email to sales@leopardimaging.com. For technical inquiries, please send an email to support@leopardimaging.com.
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What is the best shipping method when ordering online?
We offer different shipping options during the checkout process.
You may also choose to use your own shipping methods if available. -
How long should I wait for a refund?
Refunds will take about 3-5 business days after it has been processed.
Where can I find the stream software / SDK for my camera?
- If your camera is a USB 3.0 Camera or a camera with a USB 3.0 Tester Kit, please click here to download the latest camera tool.
- Please click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782.
- If you need to use 7-Zip to decompress a zipped file, please click here.
- If you need to install the required software to use Camera Tool on your PC, please click here.
- If needed, you may also download Camera Tool’s SDK here and AMCap here.