FAQ

  • Delivery times for international shipments?

    FedEx International Priority takes 3-5 business days, excluding customs clearance.

  • Lead time for items that are out of stock?

    The average lead time for a small quantity is estimated to be 4 weeks.

  • Average shipping rate to Europe/Asia/Australia?

    FedEx International Economy usually costs around $130.00 (USD).

  • Can I cancel my order if I ordered the wrong quantity or wrong item?

    Yes. Please send an email to [email protected] with your order number.

  • Accepted Payment methods?

    VISA / AMEX / MasterCard / Wire Transfer / ACH / PayPal / Check

  • Where can I get a quote and/or check the lead time?

    Please send an email to [email protected].

  • Who do I contact for Customer Service / New Camera Designs / New Firmware (Support)?

    For general inquiries, please send an email to
    [email protected].
    For technical inquiries, please send an email to
    [email protected].

  • Where do I send Purchase Orders to?

    Please send an email with a PDF attachment of your PO to
    [email protected].

  • Do you accept net term?

    Yes, we accept Net Term on a case-by-case basis.
    Please send an email to [email protected].

  • How to purchase items not listed on our website?

    Please send your requirements to [email protected] or fill out the “Apply ODM Services” form, and we will get back to you as soon as possible.

  • Can I use my own shipping account?

    Yes. Please fill out your shipping account information during your checkout process.

  • Why do I need to provide a phone number?

    It is required for shipping purposes.

  • Who do I contact for firmware / software / technical support?

    Please send an email to [email protected].You may also visit our Driver Support page for more information.

  • What is the best way to communicate with Leopard Imaging?

    For general inquiries, please send an email to [email protected]. For technical inquiries, please send an email to [email protected].

  • What is the best shipping method when ordering online?

    We offer different shipping options during the checkout process.
    You may also choose to use your own shipping methods if available.

  • How long should I wait for a refund?

    Refunds will take about 3-5 business days after it has been processed.

Where can I find the stream software / SDK for my camera?

  • If your camera is a USB 3.0 Camera or a camera with a USB 3.0 Tester Kit, please click here to download the latest camera tool.
  • Please click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782.
  • If you need to use 7-Zip to decompress a zipped file, please click here. 
  • If you need to install the required software to use Camera Tool on your PC, please click here.
  • If needed, you may also download Camera Tool’s SDK here and AMCap here.

Questions?

Contact Us