|Q: How long will shipping be to Europe/Asia or simply International? |
|A: FedEx international economy usually takes 3-5 business day (not including customs clearance time).|
|Q: Do you accept Net Term? |
|A: Yes, we accept Net Term on a case-by-case basis. Please send an email to firstname.lastname@example.org. |
|Q: If items are out of stock, what is the lead time?|
|A: Our standard lead time for a small quantity will be 4 weeks.|
|Q: If items are not on the website, how can I buy it? |
|Please either send your requirements to email@example.com, or go to ODM Services page fill out “Apply ODM Services” form and we will get back to you as soon as possible.|
|Q: What is the shipping rate to Europe/Asia/Australia? |
|A: It usually costs about $130 for FedEx International Economy.|
|Q: Can I use my own shipping account to ship? |
|A: Yes, please send us your shipping account number and zip code.|
|Q: Can I cancel my order if I ordered the wrong quantity or wrong item? |
|Q: Why would I need to provide a phone number? |
|A: For shipping purposes.|
|Q: Do you accept VISA/AMEX/Master Card/WireTransfer/ACH/Paypal/ Check? |
|Q: Who do I need to contact for Firmware/ Software or Technical Support? |
|A: Please send an email to: firstname.lastname@example.org.|
|Q: Where can I get the Quote /Lead time? |
|A: Please send an email to: email@example.com.|
|Q: What is the best way to communicate with Leopard Imaging? |
|For purchasing: firstname.lastname@example.org |
For technique support: support@@leopardimaging.com.
|Q: Who do I need to contact for Custom Service/New Design/New Firmware(Support)? |
|Custom Service: email@example.com; |
New Design: firstname.lastname@example.org;
New Firmware: email@example.com.
|Q: What is the best shipping method we can use if we order online?|
|We offer different shipping opinions during the checkout process; |
You can also choose to use your own shipping methods.
|Q: Where should I send a Purchase Order to?|
|Q: How long should I expect for the refund?|
|It usually takes 3-5 business days for the refund.|
|Q: Where can we find the stream software / SDK for our camera?|
|- If your camera is USB3.0 camera or camera with USB3.0 test kit, please Click here to download the latest camera tool. |
(not available for LI-OV580-OV9281/OV9292/OV9782, please Click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782)
- If you want to use the 7-zip to uncompress the package, please Click here.
- If you want to install software on your PC (required for Camera tool). Please Click here
- If needed, you can also download camera tool SDK (Click here) and AMcap(Click here).