Q: How long will be shipped to Europe / Asia or simply International?
A: FedEx international economy usually takes 3-5 business day (not including customs clearance time).
Q: Do you accept Net Term?
A: Yes, we accept net term base on cases. Please send email to sales@leopardimaging.com.
Q: If items are out of stock, what is lead time?
A: Our standard lead time for small quality will be 4 weeks.
Q: If items are not on the website, how can I buy it?
Please either send your requirements to sales@leopardimaging.com, or go to ODM Services page fill out “Apply ODM Services” form, we will get back to you as soon as possible.
Q: What is shipping rate to Europe / Asia /Australia?
A: It’s usually cost about $130 for FedEx International Economy.
Q: Can we use my own shipping Account to ship?
A: Yes, please send us your shipping account number and zip code.
Q: Can I cancel my order if order wrong quantity or wrong item?
A: Yes.
Q: Why Would I need to provide phone number?
A: For shipping purpose.
Q: Do you accept VISA/ AMEX/ Master Card/ WireTransfer/ ACH/ Paypal/ Check?
A: Yes.
Q: Who do I need to contact for Firmware/ Software/ Or Technical Support?
A: Please send email to: support@@leopardimaging.com.
Q: Where can I get the Quote / Lead time?
A: Please send email to: sales@leopardimaging.com.
Q: What is the best way to communicate with Leopard Imaging?
For purchasing: sales@leopardimaging.com
For technique support: support@@leopardimaging.com.
Q: Who do I need to contact for Custom Service/ New Design/ New Firmware(support)?
Custom Service: sales@leopardimaging.com;
New Design: support@@leopardimaging.com;
New Firmware: support@@leopardimaging.com.
Q: What is the best shipping method we can use if we order online?
We have different shipping opinion during checking out process;
You can also choose to use your own shipping methods.
Q: Where should I send Purchase Order to?
sales@leopardimaging.com.
Q: How long should I expect for the refund?
It usually takes 3-5 business day for the refund.