Q: How long will shipping be to Europe/Asia or simply International?
A: FedEx international economy usually takes 3-5 business day (not including customs clearance time).
Q: Do you accept Net Term?
A: Yes, we accept Net Term on a case-by-case basis. Please send an email to sales@leopardimaging.com.
Q: If items are out of stock, what is the lead time?
A: Our standard lead time for a small quantity will be 4 weeks.
Q: If items are not on the website, how can I buy it?
Please either send your requirements to sales@leopardimaging.com, or go to ODM Services page fill out “Apply ODM Services” form and we will get back to you as soon as possible.
Q: What is the shipping rate to Europe/Asia/Australia?
A: It usually costs about $130 for FedEx International Economy.
Q: Can I use my own shipping account to ship?
A: Yes, please send us your shipping account number and zip code.
Q: Can I cancel my order if I ordered the wrong quantity or wrong item?
A: Yes.
Q: Why would I need to provide a phone number?
A: For shipping purposes.
Q: Do you accept VISA/AMEX/Master Card/WireTransfer/ACH/Paypal/ Check?
A: Yes.
Q: Who do I need to contact for Firmware/ Software or Technical Support?
A: Please send an email to: support@leopardimaging.com.
Q: Where can I get the Quote /Lead time?
A: Please send an email to: sales@leopardimaging.com.
Q: What is the best way to communicate with Leopard Imaging?
For purchasing: sales@leopardimaging.com
For technique support: support@@leopardimaging.com.
Q: Who do I need to contact for Custom Service/New Design/New Firmware(Support)?
Custom Service: sales@leopardimaging.com;
New Design: support@leopardimaging.com;
New Firmware: support@leopardimaging.com.
Q: What is the best shipping method we can use if we order online?
We offer different shipping opinions during the checkout process;
You can also choose to use your own shipping methods.
Q: Where should I send a Purchase Order to?
sales@leopardimaging.com.
Q: How long should I expect for the refund?
It usually takes 3-5 business days for the refund.
Q: Where can we find the stream software / SDK for our camera?
- If your camera is USB3.0 camera or camera with USB3.0 test kit, please Click here to download the latest camera tool.
(not available for LI-OV580-OV9281/OV9292/OV9782, please Click here to download the camera tool for LI-OV580-OV9281/OV9292/OV9782)
- If you want to use the 7-zip to uncompress the package, please Click here.
- If you want to install software on your PC (required for Camera tool). Please Click here
- If needed, you can also download camera tool SDK (Click here) and AMcap(Click here).
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